At Chateau we take pride in giving the customer what they want. Luxurious high quality furniture at affordable prices, and also a no fuss stress free secure delivery service.
Prices include delivery to mainland Uk.
Delivery surcharges will apply to offshore destinations, please email us at: Info@chateau.co.uk for a quotation.
Delivering your small items in stock…
Delivery times for small items will be within 3-5 working days.
Delivering your larger items in stock…
Delivery times for your larger more fragile items will be within 21 days.
Delivering your bespoke items and items not in stock….
Delivery times for bespoke orders and items not in stock will be within 14 weeks of placing your order.
Measuring up before ordering your item
It’s the customer’s responsibility to ensure your item fits, please measure up before ordering, i.e. measure doorways, ceiling heights and staircases etc.
Arranging delivery times
Once you have placed your order you will receive a phone call from our logistics delivery team to arrange a suitable delivery time.
Once the delivery time has been arranged we ask that there is a responsible person present at the time of delivery to check the item and sign for it upon delivery.
If there is nobody present at the arranged delivery time, then another delivery time will be arranged and a delivery charge will occur.
Please check your items before signing
Please check all items on delivery, before signing for them.
In the unlikely event of your item arriving damaged, please reject delivery and state why on the form, whilst the delivery driver is with you - so the item can be returned immediately and a replacement arranged.
We want all customers to have a stressfree enjoyable experience with us, so if you do have any questions, queries or if you want a simple update regarding delivery please email us at firstname.lastname@example.org, or you can call us on 01244 315526 and we will be happy to assist you.
Many thanks -
The Chateau Team